The Hospital for Sick Children
As far as I have experienced, from the time I put in a call to the MBU offices and once I deal face-to-face with the technician, I am treated professionally. We are informed of any appointment delays, and kept in the loop with any appointment changes. Our appointment last time was brief and to the point. In the end, we got what we required and in a timely manner. All’s good. Thank you and your team for a job well done.
Your Mac technician showed up on time, with a smile in his face. I asked him a few questions and he had the answers for me and a solution immediately. That is great customer service! Thank you
Last week we had Martin from your company on premises to work on a few requests. It was a pleasure to have someone who is knowledgeable, personable and professional. This is a huge difference from my previous experience with an IT managed services provider and a welcomed change. Thanks for the communication, truly a pleasure working with your company thus far.
Viventia Biotech Inc
For me working with MBU and Richard, Arthur and Tania has been a very positive experience in the sense when I have an IT request it is followed up within 5-10 minutes and 99% of the time dealt with within a 4 hour time window. So MBU is not only prompt, courteous and very professional in their service. I am very pleased with MBU and the service they provide and I will continue using MBU for the foreseeable future here at VBI. Thank you and best regards
Six Degrees Medical
Six Degrees Medical Consulting
In my experience MBU is quick to respond and Richard is amazing at his job. Richard called me with in 5 minutes to reconcile my issue. He was able to solve my issue over the phone in a matter of minutes, was calm (while I was not, which is helpful in defusing a stressful situation) and patient with me.
Tonia De Pinto
Please treat this as a recommendation letter for our IT vendor, My Blue Umbrella. As the IT manager of a NEI Investments, I know what a dependable vendor means. And all the qualities that a vendor must possess can be found in the operations of My Blue Umbrella. NEI Investments has been working with My Blue Umbrella since 2014. My Blue Umbrella is extremely professional when it comes to customer service from Managed IT Services and Cloud Services (hosted Exchange, Vault back up, … ), and consulting. My Blue Umbrella values both time and money and delivers projects within the stipulated deadline. The same can be said about their pricing policy. They are extremely competitively priced. I am extremely satisfied with the way they conduct their business and hope that you have the same pleasant experience with them. Please feel free to contact me for further discussions if required.
Vaillancourt Health Management
We have just been introduced to My Blue Umbrella and have been very impressed. One of their senior technicians came and spent a day in our office getting to know how our office works, reviewed our current system and was able to go back and accurately detail what was needed in our office. Once the equipment arrived, the same technician came back to do the install and was very attentive to detail and procedure. He was a pleasure to work with and we have been very pleased with our new updates and the care to detail that My Blue Umbrella provided.
I had very good service from your tech at MBU, he was very patient, knowing that I’m not perfectly bilingual and I have a very strong french accent ???? He did not hesitate to repeat and talk slowly. The monitoring was done quickly and efficiently, both by email and verbally over the phone for a step by step follow up. I recommend the services of MBU to everyone.
R. Bruce Craig
It’s easy to support a company that gives value honesty and integrity. We trust you guys with every key stroke. To be discreet to be trustworthy, to be supportive and you never let us down. Don’t think for a second that has no value. To a guy like me it’s huge. It’s why I pay your invoices 30 seconds after I open them . It’s why I always recommend you guys all day long. You do it right and keep doing it right.